Get 20% off Your first order
Get 20% off Your first order
This site is property of Scents by Proenza. By using our website, you consent to the collection and use of this information by Scents by Proenza.
Scents by Proenza reserves the right to change the Terms of Service and this Privacy Policy at any time, without advance notice. All changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it.
Our policy was last updated on July 9th, 2022.
Jurisdiction / Governing Law
You agree that any claim relating to your access and use of this website will be governed by the laws of the State of Texas, and the United States of America, without regard to its conflicts of law provisions. Additionally, you consent to personal jurisdiction in Texas’ federal and state courts for any action arising from or relating to your use of this website and waive any objection to such jurisdiction.
Limitation of liability and disclaimer of warranties
You agree to access and use this site or any linked sites at your sole risk. Scents by Proenza, its affiliates, and employees shall not be liable for any direct, indirect, consequential, exemplary, or incidental losses or damages arising from or in connection with your use of this site, even if Scents by Proenza has been advised of the possibility of such damages.
Scents by Proenza does not guarantee that the website or any content or feature of the website will be free of error, nor does it promise that the use of the site will provide specific results. Scents by Proenza disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, and merchantability for a particular purpose. Additionally, Scents by Proenza disclaims any liability for the acts, omissions, and conduct of any third parties connected to or related to your use of the site or its services.
Indemnity
You agree to indemnify and hold Scents by Proenza, its officers, directors, employees, and agents harmless from any demands, loss, liability, claims, or expenses (including attorneys' fees) made against Scents by Proenza by any third party due to or arising out of or in connection with your use of the site.
Links to Other websites
This site may contain hyperlinks to other third-party sites. Third-party links are provided for your convenience and do not imply Scents by Proenza endorsement of these sites, content, or services. You take full responsibility for your use of third-party sites and their content.
Rules of conduct
You may NOT use this website or its content for any unlawful or prohibited purpose or solicit the performance of any illegal activity or other activity that infringes the rights of Scents by Proenza or others. You may not use this site in any manner that could disable, damage, impair the site, or interfere with any other party's use of this site. You may not obtain any materials, content, or information through any means not intentionally made available or provided for through the website(s).
Scents by Proenza authorizes you to view and download the content solely for personal, non-commercial use. You may not modify, edit, create derivative works, or reprint materials. You are not permitted to use the content commercially without Scents by Proenza’s prior written consent.
Furthermore, you may not attempt to gain unauthorized access to the website through hacking, password mining, or other means. Scents by Proenza reserves the right, in its sole discretion, to terminate access to the site for all violators for any reason without prior notice.
User Comments, Feedback, and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Subscriptions Policy
Subscriptions are automatically renewed until cancellation is requested. You may login to the website to cancel the subscription at any time or, you may email us at customerservice@scentsbyproenza.com and we will process it for you.
Initial shipping will be done when the 1st payment is complete. After this time, the subscription will renew on the 1st of the following month, every month, until cancellation is requested.
Shipping & Returns
Please refer to your Shipping & Returns policy.
Privacy Policy
Please refer to our Privacy Policy.
Contact Information
Questions about our Terms of Service should be sent to customerservice@scentsbyproenza.com
At Scents by Proenza all our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund if products are damaged during shipment, or incorrect item was received, if photographic proof of damage is submitted to Scents by Proenza within 5 days of delivery.
Standard shipping is free on orders over $100 (within the US only). We typically ship orders within 1-3 business days.
Please note: Changes in temperature and handling during shipping can cause the candle to separate slightly from its vessel. However, separation does not affect the performance of the candle.
Please, contact us via email at customerservice@scentsbyproenza.com